• PRIVACY POLICY

    PRIVACY POLICY


INTRODUCTION

At Cycle 360 we are committed to protecting your privacy.

We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy, we will post any changes on our website.

 

IDENTITY OF DATA CONTROLLER

The Data Controller in respect of this Privacy Notice is Cycle 360 Limited.

 

WHEN DO WE COLLECT INFORMATION?

We collect your personal information when you:

  • Complete an Online Membership Agreement in the fitness club

  • Complete a hard-copy PARQ (physical, activity & readiness questionnaire) when attending a class or signing up as a member in the Cycle 360 fitness club

  • Register an interest in subscribing to Cycle 360’s e-mails

  • Ask us for more information about a product or service, or contact us with a question or complaint via digital platforms or in person

  • Take part in a competition, prize draw or survey

  • Send an email to an @cycle360.com email account

  • Enter your PIN number or swipe your card at our front desk in our fitness club

  • You have an accident on our premises or there was an incident where you were a witness or personally affected on Cycle 360 premises

  • When you book classes or appointment, including an induction with Cycle 360 fitness club or via MindBody

  • When our teams take photos of your attendance at the gym, part of an event or in a class (your permission will be asked beforehand)

  • When using our gym and facility including wattbike zone, café and bikeshop; CCTV is being recorded 24 hours a day and actively monitored

 

 

 

WHAT INFORMATION DO WE COLLECT?

The information we collect is required for the purpose of creating your Fitness Member Account in the Cycle 360 fitness club, and for use of a card transaction in the bikeshop and/or café.

Such information allows you to be identified as a client/customer or member of Cycle 360 and can include:

  • Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access (Fitness Club only)

  • Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers

  • Your usage records and duration of visits in our fitness club

  • Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services

  • Your contact with us, such as a note or recording of a call you make with a Cycle 360 staff member via our main telephone line, an email or other records of any contact you have with us

  • Your membership information in the fitness club – such as dates of payment owed and received, the services you use and any other information related to your account

 

HOW DO WE USE THIS INFORMATION?

We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your customer experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We may use your information to:

  • Process your membership application through MindBody, our chosen membership software in our fitness club

  • Ensure you are safe in the fitness club facility with consent from a doctor (via a PARQ)

  • Bill you for using our services as part of your membership within our fitness club

  • Keep you informed about our services including operational matters relating to your Membership in our fitness club

  • Provide relevant services to you

  • Confirm your attendance to fitness classes

  • To share gym event photos on our internal social media platform called workplace (your permission will be asked first before a picture is taken)

  • Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)

  • Respond to any questions or concerns you might have about our services

  • Understand how you use our services, to help us develop relevant and updated services

  • Carry out research and statistical analysis to monitor how customers use our services

  • Prevent and detect fraud or other crimes

Where we process your personal data based on your consent you have the right to withdraw consent at any time, for example your consent to receive direct marketing. If you no longer want to receive marketing messages from us, please unsubscribe when an email is sent out to you.

We’ll store your information for as long as you are a Member of Cycle 360, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations we will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with Cycle 360.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We may share information about you with:

  • Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes

  • Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so

  • We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.

USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING

We do not intend to use your personal data for automatic decision making.

THIRD PARTY TRACKING

We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.

COLLECTION OF CHILDREN'S DATA

Cycle 360 collects children’s data for children’s’ fitness purposes in the Cycle 360 fitness club. A parent or guardian of the child must fill in the PARQ (physical, activity and readiness questionnaire) on behalf of the child or with the child if under 16.

The collection of children’s data is to ensure the child is safe in the Cycle 360 fitness environment.

YOUR PRIVACY RIGHTS

You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to This email address is being protected from spambots. You need JavaScript enabled to view it., the contact us section of the website or writing to the address below.

Rectification. If you believe we’re holding inaccurate information about you, or your personal details change, please update your profile on the Cycle 360 account via the MindBody application for fitness club and membership purposes. Debit, Credit and Bank account changes can be made in the same area or by visiting a member of the team at the bikeshop service counter, or fitness desk on the first floor of Cycle 360.

Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.

The address to be used to obtain a copy of your personal information is: Cycle 360, Isle of Man Business Park, Isle of Man, IM2 2QZ.

CHANGES TO THIS PRIVACY NOTICE

We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

WHERE TO FIND US

cycle 360
isle of man business park
douglas
isle of man
im2 2qz

 

01624 649 360

team@cycle360.com

VISIT US

-> CHRISTMAS OPENING HOURS <-

OPENING HOURS - CAFE & BIKESHOP

 

Monday – Friday 8:00am – 6:00pm

Saturday 9:00am – 5:00pm

Sunday 10:00am – 4:00pm

 

OPENING HOURS - FITNESS CLUB

 

Monday – Thursday 6:15am – 8:00pm

Friday 6:15am – 6:30pm

Saturday 9:00am – 5:00pm

Sunday 10:00am – 4:00pm

 

CHRISTMAS OPENING HOURS

CHRISTMAS EVE - 8AM - 4PM

CHRISTMAS DAY - CLOSED

BOXING DAY - CLOSED

27th DECEMBER - 6:15AM - 8PM*

28th DECEMBER - 6:15AM - 8PM*

29th DECEMBER - 6:15AM - 8PM*

30th DECEMBER - 10AM - 4PM

NYE EVE - 8AM - 4PM

NYD - CLOSED

2nd JANUARY - 6:15AM - 8PM


* FITNESS CLUB HOURS ONLY. CAFE AND BIKESHOP HOURS - 8AM-6PM